Why should I book through Mediterra Holidays?
We guarantee the highest quality service, value for your money as well as a friendlier travel help. Our local destination experts work hardly to ensure your perfect holiday and make you enjoy your stay.
How can I request a customized tour program?
Please fill in our contact form or e-mail us (firstname.lastname@example.org) the useful information that will help us design your perfect holiday package.
Is there any cost for tour customizing service?
Definitely not! You will not be charged for itinerary preparation or booking. No deposits are required until you decide to proceed with a booking.
Where does your assistance start?
We will be waiting for you at the arrival hall of the destination port/airport/station. Our services start and end at these international transport hubs. We encourage you to arrange your international airfare on your own since we know that the price quotes from internet based wholesalers for international transport are usually lower than what we could offer as a local expert. Nevertheless, we are happy to serve you in case you prefer us to organize your international transportation as we did for some of our customers who were flexible with the international airfares.
Do you have recommended tour programs?
You will find off-the-shelf itineraries of different categories that include the most popular destinations in our website. These programs have been prepared upon our experience and include popular destinations and details. You can always ask us to customize these ready-made tours according to your needs and expectations or book any of them as they are and even combine them with one or more of these tours.
Could you arrange customized tours for groups as well?
Sure! Maybe the best way to enjoy your holiday is to have your friends and beloved ones around you. We have expert departments working not only for individuals but also private groups of different sizes. If you have a group request, please don't hesitate to contact us and we will do our best to give you the most appropriate proposal.
How long does it take you to answer my request?
All your requests will be handled and responded by our travel specialists in 48 hours (excluding weekends and holidays).
Are you licensed by any travel associations?
Mediterra Holidays is licensed with the following travel organizations;
ASTA (American Society of Travel Agents): Registration number 900201101.
TURSAB (Association of Turkish Travel Agencies): Class A - License number 6643 (Registered as M.D.T Holidays).
Where are you based?
Mediterra Holidays is an international travel company. Our head office and sales department is located in Istanbul, Turkey. We have several destination management offices in Turkey, Greece, Egypt, Jordan, Israel and Thailand. We also cooperate with local tour operators in neighboring countries.
How do I book?
How do I get the confirmation?
After all your reservations are secured, you will receive a confirmed travel itinerary with all services noted along with our local destination management office’s contact details.
Do you book international airfare?
Our packages and customized tours do not include the international airfare except the flights included in our multi-country combined tours. Our experience shows that you would be receiving a better quote by purchasing your international airfare through the internet or through a wholesaler. Nevertheless, in the past we helped some of our customers who were flexible with the international airfare prices.
How do I recognize you upon arrival?
Before your arrival, we will ask you to provide us your arrival details. According to these details, our driver will be waiting outside the exit door of the arrivals hall. Our driver will be holding a sign with your name on it.
Will the transportation be modern and comfortable?
Your transfers will be provided by comfortable A/C non-smoking taxis/minibuses/coaches. For transportation between destinations, we use domestic airlines if the tour you book is not an organized group tour including transportation by coach between destinations.
What will the accommodations be like?
Do you have a non-smoking policy?
Both smokers and non-smokers are welcomed on our tours. Although, smoking is not permitted in flights, and tour buses/minivans, we do make plenty of convenience stops giving you the opportunity to smoke, use local restroom facilities, take a scenic snapshot or just relax and enjoy a cup of coffee. Although non-smoking rooms are available in most of hotels, we can not guarantee the availability until we confirm your reservations.
What about special dietary requirements ?
We will do our best to accommodate these but regret that we cannot be responsible for them. You will need to feel that you are in charge of your own diet and if necessary take vital foods with you.
Is vegetarian food available?
At all restaurants, hotels and cruises we work with, vegetarian food is served.
Do you work with travel agents?
As Mediterra Holidays, we are pleased to work with travel agents as well.
What are the overnight taxes that are not included?
5* hotels: Euro 4 per room / per night