Frequently Asked Questions

We guarantee the highest quality service, value for your money as well as a friendlier travel help. Our local destination experts work hardly to ensure your perfect holiday and make you enjoy your stay.

Please fill in our contact form or e-mail us (info@mediterraholidays.com) the useful information that will help us design your perfect holiday package.

Definitely not! You will not be charged for itinerary preparation or booking. No deposits are required until you decide to proceed with a booking.

We will be waiting for you at the arrival hall of the destination port/airport/station. Our services start and end at these international transport hubs. We encourage you to arrange your international airfare on your own since we know that the price quotes from internet based wholesalers for international transport are usually lower than what we could offer as a local expert. Nevertheless, we are happy to serve you in case you prefer us to organize your international transportation as we did for some of our customers who were flexible with the international airfares.

You will find off-the-shelf itineraries of different categories that include the most popular destinations in our website. These programs have been prepared upon our experience and include popular destinations and details. You can always ask us to customize these ready-made tours according to your needs and expectations or book any of them as they are and even combine them with one or more of these tours.

Sure! Maybe the best way to enjoy your holiday is to have your friends and beloved ones around you. We have expert departments working not only for individuals but also private groups of different sizes. If you have a group request, please don't hesitate to contact us and we will do our best to give you the most appropriate proposal.

All your requests will be handled and responded by our travel specialists in 48 hours (excluding weekends and holidays).


In case your request is for next year, than it may take a bit more longer than usual to collect all details and respond to you with a full proposal.

Mediterra Holidays is licensed with the following travel organizations;
ASTA (American Society of Travel Agents): Registration number 900201101.
TURSAB (Association of Turkish Travel Agencies): Class A - License number 6643 (Registered as M.D.T Holidays).

Mediterra Holidays is an international travel company. Our head office and sales department is located in Istanbul, Turkey. We have several destination management offices in Turkey, Greece, Egypt, Jordan, Israel and Thailand. We also cooperate with local tour operators in neighboring countries.

When you decide to book, we will e-mail the payment instructions to you. A deposit of 30% is required at the time of booking. We have a secure payment website. We accept payments via credit card or wire transfer. The balance is due 30 days prior to departure. In case reservation is made within 30 days of departure, the entire cost of the trip must be paid at the time of booking.

As soon as we receive your deposit or full payment, we will start securing your reservations. Once they have been secured, you will receive the confirmed travel itinerary with all services noted along including our local destination management contact details.

After all your reservations are secured, you will receive a confirmed travel itinerary with all services noted along with our local destination management office’s contact details. 


Upon your arrival in each port/airport/station, our drivers will be waiting outside the exit door of the arrivals hall holding a sign with your name on it.

You will receive ferry tickets and transfer pick up times for next destination the night before travel from the hotel reception you will be staying at.



Our packages and customized tours do not include the international airfare except the flights included in our multi-country combined tours. Our experience shows that you would be receiving a better quote by purchasing your international airfare through the internet or through a wholesaler. Nevertheless, in the past we helped some of our customers who were flexible with the international airfare prices.

Before your arrival, we will ask you to provide us your arrival details. According to these details, our driver will be waiting outside the exit door of the arrivals hall. Our driver will be holding a sign with your name on it.

Your transfers will be provided by comfortable A/C non-smoking taxis/minibuses/coaches. For transportation between destinations, we use domestic airlines if the tour you book is not an organized group tour including transportation by coach between destinations.

Before booking a package, you will already be informed about the accommodation details will be provided for that specific program.

We always try to find the kind of places in which we ourselves would choose to stay. Our hotels are chosen carefully based on our experience and our former clients’ positive feedbacks considering your comfort. All will be clean and have ensuite facilities. We know you'll prefer to stay centrally, convenient to the main historic, shopping or entertainment districts; or scenically in areas of natural beauty.

Both smokers and non-smokers are welcomed on our tours. Although, smoking is not permitted in flights, and tour buses/minivans, we do make plenty of convenience stops giving you the opportunity to smoke, use local restroom facilities, take a scenic snapshot or just relax and enjoy a cup of coffee. Although non-smoking rooms are available in most of hotels, we can not guarantee the availability until we confirm your reservations.

We will do our best to accommodate these but regret that we cannot be responsible for them. You will need to feel that you are in charge of your own diet and if necessary take vital foods with you.

At all restaurants, hotels and cruises we work with, vegetarian food is served.

As Mediterra Holidays, we are pleased to work with travel agents as well.