What Our Guests Said?
FeedbackWith your good service and prompt response, I thought I should take some time to compose a note for your company. Here it is and post it wherever you wish. It has already been posted on TripAdvisor in response to a lady's question.
Yes, we just completed our tour of Greece with them, three days planned in-land tour and two trips to the islands. Initially concerned about going with a company we didn't know, we have returned from the trip delighted and quite satisfied with their services. Briefly, four good reasons to choose this company:
1. Their on-time pickup and transportation service at the airports, seaports upon arrival, and transportation to and from the hotels in first-class luxury cars by very courteous and knowledgeable chauffeurs is unmatched.
2. Our tour guide, Katia, was a walking encyclopedia on Greece. I asked her if she had been a professor of history at one time in her life. She told me about her rigorous training as a guide and about her 30-yr experience in the business.
3. Their system of communication via e-mail or telephone is superb. Their alacrity and accuracy in communicating with us can't be matched. A) Prior to the trip, we would send them a question or a note at night, and the next day we would have an e-mail answer from them. B) In-country, the night before, they would send us a fax, telling us when to be ready for pick up the next day. C) At the seaports, their driver would be ready for us with the tickets in hand for the next trip.
4. We received quotes for the tour from three other companies before we chose Mediterra. They were substantially less.
Given our experience in Greece, I assume they would be even more accommodating in Turkey.
All in all, we have returned home immensely impressed and 100% satisfied by their excellent service. We will definitely use their service in other countries on our next trips.
I will definitely make use of their services again.We used Mediterra Holidays for our trip to Greece from 3 - 9 May 2017. I live in South Africa and must admit I was very hesitant to make use of a company all the way in Turkey but they were by far the most affordable and took my budget into consideration which was exactly what I needed. Our trip was amazing and everything went according to plan. I will definitely make use of their services again.
...returned from our spectacular trip to Italy.We have returned from our spectacular trip to Italy and I want to thank you for all your support in planning it. Once we arrived in Italy we received an excellent service throughout Hotel, Tour and Transfer. Everything was on time and as agreed. We are happy and satisfied with the service provided by Mediterra Holidays.
Thanks for all his help in the planning of it.
They did an excellent job.We just got back from a two week trip to Greece booked through Mediterra. They did an excellent job. They delivered on everything they promised and I have absolutely no complaints. It was a pleasure working with them and we'll use them again.
Simon Jared from USA
...thank you so so so much for everything!Dear Celal
I'm finally at home...
first of all thank you so so so much for everything!
we enjoy enormously visiting Turkey, your country really surprised us for good and we are coming back for sure!!!!
Istambul is fantastic, big, stunning, full of interesting things to do and walk and discover
what to say about Cappadocia and Goreme...
the hotels you settled were all very nice!!!! what to say abour Gamirasu Cave hotel!!!!!!
guides were very profesional and nice (specially the last one in Goreme and maybe not so much the two we met in Istambul)
Thank you again and please what ever you need from these side of the world just contant me!!!!
Pia Bertilotti from Argentina
...will promote your company...I must say that Walid was one of the best tour guides I have ever had. I have gone on about 20 guided tours all over the world and by far he made us feel the most comfortable. It's sad Egypt has lost so much tourism and such a waste that these wonderful guides in Egypt are losing so much business. If I know of anyone going to Egypt I will promote your company and Walid. Thank you,
Lavallon Hereford from USA
...just wanted to say how much I enjoyed my trip to Greece and Egypt.Hello there, just wanted to say how much I enjoyed my trip to Greece and Egypt. Everything turn out better than I expected so happy with the care from the hotel staff, tour guides everybody so helpful. Willing to do beyond their duties. Amazing people. I am so grateful I shows yah. Now I am ready to plan my next trip. Want to go back to Greece, Rome. Do you travel to Morrocco? Would like to go there also I am looking for the the last week of June 2017-July 2017. Thank you for your help in advance.
Leticia Cuin from USA
Our trip went so smooth...Our trip went so smooth we received great service everywhere. We were very pleased with how efficient and on time everything was. From arrival to departure they did an excellent job and made our vacation worry free it was absolutely amazing. Our travel vouchers were at the first hotel when we got there and the next day a fax was sent over to each hotel about our pick up to the next island. We didn't have to make any phone calls asking for anything. It has hand delivered and on point. All the hotels that they picked were exactly as described. We did everything through email, it was a quick response and the easiest way to plan our vacation with the exact vision and budget we wanted. They made things very clear and visual and I would recommend if any one is traveling to greece that you must go with them even our seats that were picked on the speed boats were super. If it wasn't for them I would still probably be on line not knowing where to start on my vacation. Thank you for mediterra holiday for making our vacation super!!! The Andertons
Jasmin Anderton from USA
EXCELLENT choice for you holiday...MEDITERRA HOLIDAYS - EXCELLENT choice for you holiday to Greece, Turkey etc. be it an extended holiday or not you should not go past Mediterra Holidays. My husband dealt with Mr Celal Akgul by email from Melbourne and within approximately 10 day had our itinerary sorted. Mr Akgul dealt with our numerous changes promptly and efficiently and our whole holiday was such an enjoyable experience, largely due to the efforts of Mediterra. All the hotels, meet and greet and transfers, local guides etc were fabulous. Cannot recommend Mediterra highly enough! Congratulations and well done.
Bryan & Christine Frost from Australia
More than excellent!I just want to say thank you for everything you did for our trip. We really enjoyed it and definitely we want to come back some day. Probably more days in Santorini will be better :)
The hotels, transfers, cruise and guides were more than excellent! Zoi, Letiana, Nasin (I'm not sure if are written right) and all people related... Thank you very much to all Mediterra Holidays team!
Kimberly Escobar Alfonso from Colombia
Mediterra Holidays was fantastic...A fourteen-day trip that we just took to Athens, Mykonos, Santorini andCrete that we booked through Mediterra Holidays was fantastic, in no small part because of the excellent work they did in arranging our hotels and transfers. While planning the trip, they were very helpful in changing hotel choices and adjusting our schedule. While on the trip, they responded promptly to fix small glitches in getting transfer information. Making connections with ferries, planes and hotels was stress-free because we found we could count on the places and people that Mediterra worked with. While friends may have thought it was strange for us to plan a trip using an agency in Turkey, I have already been recommending them and would use them again.
Michael Guy and Padric Meagher from USA
A great planned package.Mr. Celal Akgul,
We would like to take this opportunity to thank you for a great planned package.
All transfers were timely, nice and clean vehicles, and courteous service.
Hotels were in perfect locations, extremely nice staff.
Number of days at each location, tour guides were knowledgeable, time allow was perfect, enough free time to explore on your own.
We are very happy with your services and will highly recommend it.
Maria Cecilia Morales and Ricardo Lopez from USA
Hope one day go back to your beautiful Country !Hello Celal!
I returned my home and just wanted to thank you for your recommendations for this Trip.
Everything was perfect, timing, Hotels services.
Thank you very much !
Hope one day go back to your beautiful Country !
Saludos from Costa Rica!
Ingrid A. from Costa Rica
We were so well looked after...We recently completed the most amazing, affordable 11-day tour of Turkey with Mediterra Holidays. We were so well looked after - could always count on the taxi drivers and hotels and tour guides. Although the price was very reasonable, we thought everything was top-notch. We visiting so many unique and magical places: Istanbul, Cappadocia, Kusadasi, Ephesus, Pamukkale, Pergamon, Troy, Gallipoli. We love Turkey and Mediterra Holidays. We will be back!
Jenny and Garth, Canada
...thank you for giving us this very excellent services...My name is Umi. We are from Indonesia. We are happy to be here and we would like to recommend all our friends in Indonesia to come to Turkey.
Thank you Hafiz (the guide). It has been 5 great days, to be having your services. We really enjoy Turkey. You took us into different landscapes from Cappadocia to here ancient ruin of archeological sites. We do really enjoy and we do not have thing to be hesitant to recommend this to our people in Indonesia and our friends. We really enjoy the service given by Mediterra Holidays and thank you for giving us this very excellent services.
Umi & Rosyidah from Indonesia
...thank you for the wonderful job...I want to thank you for the wonderful job you did organizing my trip to Greece - I had an amazing time!!!
The hotels you booked were excellent - all had great locations!! And they were beautiful hotels - especially the Leto and El Greco!!
I loved Greece (it was my first time there) and I didn't have to worry about a thing when traveling from place to place - it was very smooth!!!
I really appreciate the organizing you and your local teams did - especially the last-minute changes when the original ferry to Santorini was cancelled.
Please pass on my "huge thank you" to all involved in making this a fantastic trip for me!!!
...we shall be happy to recommend you....Dear Kemal and Olcay,
I just wanted to thank you for all the arrangements you made for us for our Greece trip. We had a good time; your representatives were prompt and helpful and the hotels were well located so that we could walk to the major sights.
I would like to specially mention the Rocabella in Mykonos and the Galaxy in Crete which went out of their way to accommodate our needs and be helpful.
Thank you again, we shall be happy to recommend you to our friends and on TripAdvisor.
With warm regards,
Kusum and Uday Waglé
...everything worked just right...Good afternoon Olcay,
I would like to thank you and to tell you that everything worked just right.
You were always on schedule, your guides were excellent and well informed.
Everything related to the cruise, the tours, the ship, the food, the service were more than excellent.
We will always recommend you and your travel agency.
Thank you again.
...a very big THANK YOU for such a well done job.Dear Celal,
We are writing this note to say a very big THANK YOU for such a well done job - organizing our hotels, tours and very competent guides during our trip to Turkey.
We loved all the hotels that you reserved for us and we had absolutely no trouble during our whole journey in Turkey. I will definitely recommend you and Mediterra should any of my friends wish to travel to Turkey and should we travel there again, we will no doubt get in touch with you to do our reservations for us.
Once again, thank you so much for everything.
Frank and Sandy Kelly
The arrangements and itinerary you made for us were great.Dear Okkes and Celal,
We had a wonderful time in Turkey thanks to you. The arrangements and itinerary you made for us were great. The beautiful and interesting places, delicious food, lovely people and, of course, the raki all made for a very enjoyable vacation. Your efficiency and attention to detail ensured that all went smoothly. The only thing I would have liked was to have been able to spend more time in Turkey. We even survived the heat!
The Dosso Dossi was a great choice for us. It is in a great location for walking to most of the major sights and attractions. The rooms were modern and clean, amazing breakfast with great coffee and a lovely, helpful staff. The only thing that bothered us a little were some abandoned buildings on the street when we were walking back to the hotel at night. The other hotels were also very good. All were clean, modern and had friendly and helpful staff. All the tour guides were knowledgeable and professional. We loved every place we went in Turkey.
The gulet cruise was a fabulous experience. Although we would have preferred a more modern boat and hot showers we had an amazing experience with wonderful people, beautiful scenery, swimming in the pristine Aegean Sea and delicious food. The captain could have been a little more informative, sometimes all of us, even the Turkish people, were not sure where we were. Smoking was the biggest issue for us. We realize smoking is more prevalent in Turkey than in the US but on the gulet it was difficult to avoid. Seven of 13 guests were smokers. Perhaps in the future there will be some smoke free gulets.
We would highly recommend both of you, Mediterra Holidays and a visit to Turkey to our friends. We are very grateful for all you did in arranging this wonderful holiday for us.
Lee McGarvey and Michael Keyes from USA
...thank you for a wonderfully planned trip.Dear Celal,
I would like to thank you for a wonderfully planned trip. Everything was perfect including the hotel selections and tours. I look forward to coming back to Turkey with my entire family hopefully next year.
All the best,
Rima Terradista from USA
...well coordinated and we were happy.Dear Okkes and Celal,
We completed our tour of Turkey yesterday on 11th September. Needless to say that the tour was well coordinated and we were happy. I would like to make some comments, which will help you in your future plans:
We think that we did not have enough time in Istanbul. The second day, the tour finished at 1 pm. Even then, we only had 2 ½ hours between the two important visits, Hagia Sofia Mosque and Blue Mosque. First the tour guide called Mehmet took us from the hotel and dropped a couple of other passengers to the Bosphorus cruise stop and then brought us to the Blue Mosque at 10 pm. Right here, one full hour was wasted. The visit of Blue Mosque lasted for 1 ½ hours and then we proceeded to Hagia Sophia Mosque from there which lasted for another hour. He did not even take us to an upper gallery. Instead, he took us to a carpet shop for carpet shopping which lasted for one whole hour, a total waste of time. This was not necessary at all. He should have spent more time in the two mosques. We just walked little distance through the grand bazaar and hardly saw anything in the bazaar. Your itinerary for day 3, 5th September included breakfast and lunch. The tour guide refused to give us the lunch. This is not right. I showed the guide the itinerary and requested him to call you, but he turned my request down.
The itinerary also included the visit of Hippodrome of Constantinople. This was never shown to us. He made a reference to this on the street but never showed it to us. Just for your information. We were a bit disappointed with the tour of Istanbul.
Overall, we liked the quality and service of the hotels, except the Dinler Hotel in Cappadocia. It was rated a 5 star hotel, but according to us and all other passengers, it was not a 5 star hotel. The hotel was very old one with very poor fixtures and service. I would rate it at 3 stars. I would highly recommend you change the hotel in Cappadocia in the future.
Our tour guide Onoor and the bus driver Ahmet from Ankara to Kusadasi were very nice people. I liked the idea of one tour guide for 5 days, from Ankara to Kusadasi. I did not like two different guides in Istanbul on day two and day three. We liked the guide named Shakir better than Ahmet.
We appreciated the fact that on most of the days, you gave us breakfast, lunch and dinner, which many tour companies do not offer. That was great service on your part. Apart from the above issues I listed, the tour was an enjoyable tour and worth the money spent.
Rusi Tavadia from USA
I am truly impressed with your company's service.This a brief note to say 'thanks' for organizing and coordinating our visit to Athens/Santorini. Everything was impeccable, from the transfers and pick-ups, to the hotel accommodations and excursion. I am truly impressed with your company's service, and will surely reach out to you on future visits to Greece that will include our grown children. Thanks for everything.
We had the best time...Just spent three nights each in Athens, Mykonos, Santorini, Crete and Rhodes. All the hotels, transfers and day tours were organised by Mediterra Holidays. We had the best time, everything ran so smoothly and will defiantly use them again and recommend them to all my friends.
Julie Walker from Australia
Everything went off perfectly...We just wanted to let you know that we very much enjoyed our trip to Greece. Everything went off perfectly and we wanted to give you some feedback.
Hotels at all destinations were very good, favourites were: Apollonia in Mykonos and Athen Status in Athens both very nice. In comparison the Splendor was older and more tired, and was a disappointed that we were not on the more picturesque side of the Island of Santorini, however it was within walking distance to Fira which was good. Our friends stayed at the Astra Suites and really loved that hotel so that might be something for next time if we go again.
All our transfers were very organized especially in Athens - tours and ferry etc was in an envelope waiting for us upon check in. Our reps in Mykonos and Santorini gave us our info except we had no info for transfer to airport so we had to get hotels to help us follow up on that, but as I mentioned, everything ran smoothly in the end.
I would like to provide a testimonial for your website but didn't see how to submit so if you would like us to, please send a link so that we can do so.
Thanks again, we will recommend your company to our friends.
Cathy Genge from Canada
Wonderful two weeks ...Hello Olcay
We are back after a fantastic vacation.Thank you for organizing a wonderful two weeks . We received first class attention. Always met at each port by friendly guides .Hotels were great ,staff very pleasant .
And the few tours we took were very informative and interesting .
Just wondering if you arrange tours other than for Greece and Turkey ?
Thank you again for a great holiday Hope to use your service again .
Lynda Leyland from Canada
...We found them to be a terrific organization to deal with.We spent 2 weeks in Turkey from May 3 – 16. The first week was all spent seeing Istanbul. We had done some research and knew some of what we wanted to see and Pat was able to book our hotel right in the middle of the Sirkeci District where we could walk to all the major attractions in about 15 minutes. And on two of the days we had booked Istanbul tours through Mediterra and these helped us cover a lot of ground.
Don & Pat Sylvester from Canada
...We had the best time.Hello I just wanted to let you know we finished our tour a couple of weeks ago and wanted to say we had the best time. Everything was fantastic and we did not have one problem. All our transfers were on time and we enjoyed everywhere we went.
All the hotels were in very good locations.
Thank you again.
Sandra Harding from Australia
The company was excellent from the initial...Just returned from a wonderful holiday in the Greek Islands booked online through Mediterra Holidays from Australia.
The company was excellent from the initial booking process through to final transfer.
We requested a quote on one itinerary, which was very satisfactory. We then adjusted the itinerary to suit our dates perfectly, and Mediterra accommodated all changes. They made recommendations for hotels in each destination, so we checked each hotel on Tripadvisor and made the final selections. Once our decisions were finalised, Mediterra made all reservations for us. All our queries were responded to promptly, and pricing very good.
Our tour commenced in Athens, then on to Mykonos, Santorini and finally Crete. We travelled by fast ferries between islands. We were notified by fax at each hotel about transfer details. Transfers were comfortable and in good transport. At each destination we were met by friendly, professional agents who provided us with the information required for our stay. Local tours were offered, and where chosen were terrific.
Our tour was fantastic ( Mediterra also seemed to have organised great weather!)
We especially loved the Mykonos View hotel on Mykonos, and Lato Boutique hotel in Heraklion, Crete.
We unreservedly recommend Mediterra, would definitely use the company again, and warmly thank them for our stress free, comfortable and interesting holiday.
Robert & Carol Hazell from Australia
Thank you for helping us plan a wonderful vacation.We just returned home from our trip to Greece.
We had a wonderful trip with your expert advice. We really liked our Diamond Hotel in Athens. The location was great and there were many good restaurants nearby. They had a great breakfast buffet and the staff were so helpful. We always had a packet of information about what to do and all of our drivers were great and on time. We enjoyed our three day tour of Classical Greece. The tour guide was excellent. We got to see great coastal towns as well as the ancient ruins. Ending our trip with three days on Santorini was wonderful. We enjoyed the beautiful sunsets and views from our hotel. The hotel staff were so friendly and helpful with a great breakfast buffet. Thank you for helping us plan a wonderful vacation.
Karen Adkins from USA
...Absolutely recommend booking with Mediterra...I booked through Mediterra for a 12 day trip to Greece in May 2015 which included a 4 day tour in Athens, Olympia, Delphi, and Meteora and 2 Islands (Mykonos and Santorini).
I was hesitant to book online at first as the office is in Istanbul (and I live in Canada) however, the service was EXCELLENT!
Transfer agents were always there to greet us holding a card with our names, as we got off the airplane or ferry and all other transfers were there within 2 minutes of stated times. We had a package at each destination with additional details and options available, and all of the hotels were well located.
I would absolutely recommend booking with Mediterra for a stress free holiday.
Olcay did a great job of finalizing all of the bookings, but I would also like to mention the great service provided with initial enquiries and tentative itineraries provided by Kemal, who patiently adjusted the details and provided information every time I had a question.
Thanks for organizing such a great holiday for us.
Egypt is on my bucket list of places to visit, and when I do, I will be booking through Mediterra!
Leona Markowsky from USA
...Really one hassle free trip...Hello
Here is one photo taken at Kusadasi with sunset. Amazing.Over the weekend I will write a review on tripadvisor about the overall experience.Once again I want to thank you for your excellent service. It was really one hassle free trip - well organized and well planned.
I can recommend your services with the greatest of pleasure of anyone interested in travelling to Turkey.
Annalet Liebenberg from South Africa
...Everything went like clockwork...What can I say? From the moment we booked with this travel agent we have nothing but praise for them. They get back to you straight away with emails and nothing is too much trouble.
We had 18 days and they tailored the journey to fit in with what we wanted to see. I must have drove them crazy changing things but the changes were made without a fuss and we were offered a great deal on a three for one doing the balloons in Cappadocia, a Turkish dinner with belly dancing and the Whirling Devrishes.
We had many many pick ups transfers and tours and everything went like clockwork. They even email you during your tour to make sure everything is ok and give you a phone number you can ring if you have any problems. The highlight of our tour was the gullet from Fethyre to Marmaris and aso the ballooning but the whole tour was just amazing. Thank you Mediterra
Pamela Brown from Australia
Just came back from 13 day tour of Turkey. Utilized the services of Mediterra Holidays and have very pleasant memories . The company was very transparent in its dealings with no hidden charges. The pick up and drop was always as scheduled. The tour operator was very flexible and added a sightseeing tour at the last moment without any extra cost. My thanks to Mr. Okesh and Mr. Celal for their excellent support and service provided to our family. In fact when our Balloon ride was cancelled due to bad weather our payment was promptly returned. I will definitely use their services again in my next trip to Turkey and Greece.
Prashant Govil from UAE
Amazing trip to Turkey...Just a note to thank you for our amazing trip to Turkey. Our tour guide was knowledgeable and patient. Hafiz, a special thanks! One of the highlights was the optional hot air balloon ride at dawn. Turkey has many layers of history and photogenic scenery making it a tourist's dream. The Orient Express Hotel in Istanbul had a welcoming staff and the restaurant on the 7th floor had stunning views of the city at night. All of the hotels were excellent. It was a great tour!
Margaret Bloor from Canada
Just loved the tour...Hello Mr CA, we just loved the tour, it was made greater with all the knowledge Mr Hafiz had to share, andthe excellent driving of Mr Husein. The accommodations were great and food delightful. We would do another part of Turkey with you again, toward Ararat mountain and Nemrun heads? Much love and appreciation, Dr Zaida Rivene and Jim Montrose
Jim Montrose from South Africa
Couldn't think now for being better...All activities and coordination are well executed. Couldn't think now for being better, because your team is the best and will really recommend you!
Nina Rachel Reyes from Phillipines
Impressed with their fast and prompt replies...Group of six travellers just returned home after a truly memorable holiday in Turkey and Greece. The part of Turkey tour was entirely handled by Mediterra, and we must say they do deliver first class service from the time of handling bookings to tours. Impressed with their fast and prompt replies to ALL of our enquiries before and during our Turkey tour.
The quality of hotel accommodation of YASMAK SULTAN is good except over a small issue regarding payment of TL5.00 for 4 days storage of our extra three pieces baggage. We didn't want to take them along with us to continue with the tour to Cappadocia and Izmir. The issue was immediately settled by our guide without any payment to hotel as customary practice.
We arrived in Cappadocia late into the evening and HAFIZ took the trouble and walked the extra mile to meet us in the hotel. Basically to make sure we were properly checked in and to introduce himself as our guide to our group. It was already 10.00pm at night!
The optional Whirling Dervishes' Ceremony in Istanbul was a disappointment with not much to write about. Just a group of white coated men whirling for good 45 mins show accompanied by singing of Islamic based songs and traditional music instruments. Probably could have opted for a belly show that would have spiced things up for the evening.
Must say for the entire trip of airport pick ups and hotel transfers all were on time, without exception.
We are happy and satisfied with their overall service, and would recommend Mediterra if you are planning a visit to Turkey.
From: Chiu C.S. Kuala Lumpur, Malaysia
I've been enjoying my trip very much...I am here at Luxor Temple in the last stop on my Nile River Tour of the ancient ruins of Egypt which was organized by Mediterra Travel Agency. I enjoy my trip very much. They organize all of the transfers, the guide and all of the stops along the way. And everything moved smoothly, no complaints. We had a wonderfull cruise from Big Dam in Aswan and made several stops along the way.
All of them were interesting. I will encourage anyone to take a tour like this. Egypt is very safe place to be and we have no hassle. Along the way, they arranged a personel guide, Mohammed, who has done a wonderfull job of helping teach me about the culture and heritage of Egypt. And I learned a lot and will certainly encourage anyone who is thinking of coming, not to hesitate and go ahead and come. That’s what you really need to do. Thanks (Michael Posey from USA)